If you are doing a short trip, or you generally travel light then luggage allowance probably isn’t something you need to concern yourself with. When you are travelling for a longer period with lots of gear or you are travelling with a baby it becomes a lot more important.
There have been several occasions where airline employees have not known their own luggage policies and tried to convince us that we were not allowed to bring something when we clearly were. This is especially true when you are flying with babies. A lot of airlines will allow you to bring one or two additional baby items such as push chairs onto the plane without charge. These are detailed in the baggage rules of the flight and depend on both the route and the class of travel. Travelling with these additional items is definitely not the norm, and due to this many airline employees are not aux fait with the full allowance since they have no experience of people travelling with the very young.
We have had an extended debate with an Egypt Air employee who informed us on the fifth leg of a five leg ticket that we would have to pay to bring home our pushchair, even though our luggage had not been any different for any of the previous four flights.
In order to minimise the chances of this happening, whenever you are travelling I recommend saving the luggage allowance for your ticket to your phone. If you are unclear about the allowance before your flight email customer service and then keep that email. Once you have the proof to back up your claim, most agents will be reasonable and check your luggage.
[…] have an entire post about this under Luggage Allowance. The most important things are to know what your allowance is, and have the proof to back you […]